Commercial Services has won two awards at the recent UK Employee Experience Awards.
Both awards, in the Business Transformational Change and Delivering Customer Experience categories, are in recognition for the continued investment in and commitment to the people who work within the service.
Over the past 3 years Commercial Services has implemented a transformational change project to achieve its vision of ‘being financially sustainable and delivering an excellent customer experience‘. The project has focused on the creation of a shared organisational culture and vision that has been owned and led by the staff within the service and who have been empowered to shape, influence and lead the changes needed. The consequence being that Commercial Services has achieved a dramatic increase in staff and customer satisfaction and improved financial performance.
On Friday 27th March members of staff from across the service travelled to London to present to two judging panels along with teams from companies such as British Gas, Virgin Money and Barclaycard. Commercial Services received excellent feedback following the presentation that praised the way ‘staff had been at the heart of the change‘ and the distinctive approach of ‘empowering staff throughout the organisation to lead and contribute to the change‘.
Stewart Ross, Head of Commercial Services, said: “We are delighted to receive these awards which are recognition for the entire Commercial Services team for their effort, focus and commitment to transforming our service. Whilst we recognise that the project remains on-going we feel we’ve made excellent progress over the past 3 years and this is due to the passion and enthusiasm of our staff, who have all contributed to the success to date.”
The Employee Experience Awards celebrate best practice in the delivery and improvement of great employee experience and recognise the link between great employee experience and great customer experience.
Neil Skehel, Managing Director of Awards International, said: “We are truly inspired by all the best practice showcased at this years’ UK Employee Experience Awards. We have seen some outstanding examples from companies who have embraced employee experience and as a result have reaped the benefits in terms of business growth and customer engagement. Today gave us the opportunity to acknowledge those companies and celebrate with both the finalists and the winners.”