Facilities Support Services
Facilities Support Services provides support to University of Leeds buildings, Central Teaching Space and Events and Conferences. We also provide a video-conferencing service and AV & IT equipment hire.
The support team provide a wide range of support to the Central Teaching Space on campus which currently extends to approximately 250 lecture theatres and classrooms. We have a rapid-response support team linked to the Facilities Directorate Helpdesk and aim to respond to calls for assistance within ten minutes. We also offer training and assistance with the installed AV & IT equipment and can offer dedicated help to special events.
We also provide regular checks of all rooms to ensure equipment is in good working order and the room is clean and tidy and equipped with consumables. We also carry out regular health and safety checks.
We carry out regular refurbishments of the teaching spaces ensuring the AV & IT equipment is fit for purpose and meets the changing requirements of our customers.
Facility Support Services operate by the FSS Service Level Agreement which sets out the following objectives.
Service Level Agreement
- Our Service
- The Support Services
- Performance Monitoring and Review
- Compliant/Compliment Review
The support team also provide varied support to a number of University buildings across campus. This includes mail and package sorting, delivery and collection. Other services include the unlocking and locking of designated buildings and an element of security and enquiry point staffing. We also provide portering services for ad hoc events across campus including University degree ceremonies, concerts, open days and conferences.
Fully trained staff are always available to respond to urgent problems when teaching is taking place. We also offer training and assistance on equipment use before the event.