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Staff Festival

Customer Service Excellence 2019 – 2020: Staff Festival

Co-operative working with other providers, partners and communities

The University of Leeds annual Staff Festival has been run successfully for the past 11 years and is now a highlight of campus life.

The Festival raises money each year for a different official charity and helps support the University’s cultural and community values.

This important event relies heavily on the commitment and input of many of the CCSS teams. MEETinLEEDS and Great Food at Leeds put in a huge amount of work, from providing physical facilities and logistical support, to supplying high quality food and beverages. Staff members from these Services are also active members of the organising committee.

Suppliers are evaluated in advance to ensure that they meet the University’s Health and Safety and Food Safety requirements, in line with ‘due diligence’. The event attracts customers with a range of age, gender, accessibility and dietary differences which need to be reflected.

The theme for the 2018 Staff Festival was “A Festival of Making”. To keep the catering offer fresh and relevant, Great Food at Leeds introduced a ‘Gin Bar’ served from HUGO, and a purpose built ‘Street Hut’ serving street food. In addition, the Refectory remained open to offer customers more choice. The team also supported the event by running a cake competition and encouraging suppliers to donate supplies, for example, coconuts for the coconut shy.

The 2018 Staff Festival raised £2,888 for the Pets as Therapy charity. Around 4,000 staff, family members and visitors attended the event and the organising committee received very positive feedback.

Given the demand for this event and its popularity, the 2019 Staff Festival is already confirmed to take place on 28 June 2019.

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