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Cleaning Services

Cleaning Services consists of over 350 team members, who service all the academic buildings on the main University of Leeds campus. The offices are located in the basement level of Education Building on Hilary Place.

The Section’s Mission is to provide a highly proficient, motivated and effective workforce, which is committed to providing a high standard of cleaning services in University buildings, thereby assisting the core business of the University and to create an environment which is conducive to work and aesthetically pleasing for University students, employees, and visitors.

The Cleaning Team are responsible for the day to day cleaning of all areas within the University buildings. Duties include toilet cleaning, emptying of recycling bins, dry and damp mopping, spray cleaning, and cleaning of fixtures and fittings.

The Cleansing Team are responsible for the collection and removal of litter and leaves from the campus, mechanised sweeping of roads and pathways, dealing with emergencies e.g. floods, the collection of recyclables and carpet shampooing.

Cleaning Services are also responsible for the management of the window cleaning, waste management and pest control contracts.

If you would like to request any of our services directly, please either contact the Estates’ Helpdesk or submit a work request via SAP online.

If you have any other enquiries please contact the Cleaning Services Manager.


Cleaning Services standard

Cleaning Services operate by the Cleaning Services standard which sets out the following objectives.

To our customers we will:

Within our operations we will:

Via our staff we will:

A copy of The Disposal Procedure for Confidential Waste Paper, which provides information on how to dispose of such waste, is also available for download.


Dealing with Floods

If you experience a flood in your building please call the Estates Helpdesk on Ext 35555 giving the following information:

Please ask the helpdesk for a plumber and/or electrician to attend as all services will need to be checked for safety.

They will then contact Cleaning Services to attend to the flood water. As the Cleaning Services team are located all over campus it may take 15-20 minutes for them to get to your building. If the flood is in a laboratory area Cleaning Services will require a clearance certificate to be completed by a laboratory technician or competent person before they commence the clean up.

A copy of the clearance certificate can be found at 2b.pdf

A copy of the process for dealing with floods can be found at Floods Process Maps.


Frequently Asked Questions

How do I get rid of waste paper?

Non confidential waste paper should be placed in green plastic bags. All waste paper that is at least confidential in sensitivity must be securely placed in white Shred it bags, svailable from Cleaning Services. This is a change from the previous system where confidential papers were put in blue bags. Schools and services should then contact the Estate Services Helpdesk on Ext 35555 to request a collection, giving details of the location, number of bags for collection, number of spare bags required and individual contact details. The bags will be collected by the Cleansing Team within 7 working days.

How is confidential waste paper treated differently to non confidential waste paper when it leaves my office?

Confidential waste paper in white Shred it bags will be collected by the Cleansing Team within 7 working days and taken to a secure, locked container situated on campus. When full the container contents will be transported by our approved supplier to a waste collection depot where all the papers will be shredded before going to the pulping mill.

I have seen a pest control problem

Contact Estates Helpdesk on Ext 35555 to report the problem. Details of the type of pest and location of sighting will be required. Estates Helpdesk will then contact the Pest Control Company and arrange for them to visit the location to deal with the issue.

How often does my office get cleaned?

All offices are cleaned on a fortnightly basis. A full detailed specification can be found in the Cleaning Services standard above. If you have any issues concerning cleaning please contact Jill Roberts, Facilities Manager (Cleaning)

How do I report a spillage/empty toilet dispensers/cleaning issue?

For any of the above you can either contact the FD Helpdesk on Ext 35555 or

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