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Customer Service Excellence 2019 – 2020: Did you know? Campaign

Access It became apparent that customers do not fully understand the breadth of work produced by the Print & Copy Bureau, through feedback from our customer service working group and from staff working directly with customers. To tackle this, we Read More »

Customer Service Excellence 2019 – 2020: Customer +Plus / While you wait

The Print & Copy Bureau (PCB) attracted a record number of students (13,855) through its doors in the last academic year, requiring printing and/or binding services for their dissertations. PCB is based in the Roger Stevens Building and has two Read More »

Customer Service Excellence 2019 – 2020: Improving Service Level Agreement (SLA) Time

Facility Support Services (FSS) supports the University’s strategic aim of providing excellent teaching and learning by delivering excellent facilities. We are committed to improving customer satisfaction and ensuring that technical faults are resolved as quickly as possible, so teaching and Read More »

Customer Service Excellence 2019 – 2020: Function floor audio-visual investment

Deal effectively with problems Following direct feedback from our clients, CCSS invested £20,000 to purchase a state of the art audio-visual (AV) system with a specification over and above what is offered by some of our local competitors. The feedback Read More »

Customer Service Excellence 2019 – 2020: Best practice

Delivery standards At Facilities Support Services, we recognised that customer needs have changed significantly over the last five years. With the introduction of higher student fees and the increase in student numbers, expectations regarding the quality of our teaching spaces Read More »

Customer Service Excellence 2019 – 2020: Staff Festival

Co-operative working with other providers, partners and communities The University of Leeds annual Staff Festival has been run successfully for the past 11 years and is now a highlight of campus life. The Festival raises money each year for a Read More »

Customer Service Excellence 2019 – 2020: Open Days

Co-operative working with other providers, partners and communities Five University-wide open days are held every year to encourage recruitment to the University of Leeds by promoting the campus site, Services (e.g. catering and accommodation) and the academic portfolio. The work Read More »

Customer Service Excellence 2019 – 2020: Graduation Ceremonies

Staff professionalism and attitude Graduation is a core University event involving cross team delivery. The University of Leeds holds twelve graduation ceremonies each year, attended by around 10,000 students and 20,000 visitors. All University Faculties, Schools and Services are involved Read More »

Customer Service Excellence 2019 – 2020: Leadership Programme

Leadership policy and culture The CCSS Leadership Programme was developed in 2013 in collaboration with Staff Departmental Development Unit. It was recognised that across CCSS there are a range of staff in a range of leadership roles exhibiting a multitude Read More »

Customer Service Excellence 2019 – 2020: Leeds International Piano Competition

Leadership policy and culture The University of Leeds is the principal partner of the Leeds International Piano Competition (LIPC). The competition was founded in 1961 and occurs every three years, with the semi-finals taking place in the Great Hall of Read More »

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